Lowongan Manager – AXIS NTS


CHALLENGING OPPORTUNITY

We are a progressive and dynamic mobile services operator seeking to expand aggressively in Indonesia. We invite highly talented, dedicated and passionate professionals to be part of a very dynamic and challenging environment.

VAS IN Fault Management Mgr

VAS IN Fault Management Manager

Responsibilities:

* To establish Trouble Ticket Escalation Business Process
* To improve the Trouble Ticket Escalation Business Process to be inline with NTS organization and requirement periodically
* To coordinate with Project Management Office for SOP formalization and socializations
* To supervise and to coordinate MS Provider for Fault Management and Trouble Ticket handling
* To manage the escalation of complaint / problem reported by related department and customer care
To ensure upkeep of the Technical Manuals/ documentation and ensure pr
* SLA monitoring of Leased Line Providers
* Coordination with Planning team, Rollout team & Manage Service team for the documentation of Leased Line connectivity etc.
* Contract Management on Leased Line etc
* Test calls as per process
* Verification of Invoice received from Leased
* Network Operation Central Report Server Administration
* Network Operation Intranet portal administration
* To ensure proper co-ordination with teams & ensure escalation as per procedures.
* To conduct regular meeting to share the information within the team and to track the progress of work plan
* Periodic update to reporting Manager on Key learning’s and suggestions for network performance improvement

Requirements:

* minimum Bachelor (S1) degree in Telecommunication and Informatical Engineering
* A minimum 5 years working experiences in similar field
* Have a good experience in IN, RBT and VAS
* Have a good knowledge of Administration of Solaris and Unix
* Have an experience with Huawei product portfolio
* Have the capability to handle critical problems related to IN RBT system
* Good understanding of KPIs, Formulas and Counters and also Matching
* counters/formulas in multi vendor scenario
* Experienced in Database Management, Publishing reports, Network quality Monitoring
* Have a good skill of using Test equipment
* Able to speak and write in English
* Have a good reporting skill

Please send application and CV (max.200 KB) to:

join@axisworld.co.id

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